Now what?

[vecturist]

  As I'm scrambling this morning, trying to get ready to take Max to the vet (more on that later), my phone rings, which I ignore until it goes to voicemail.  When I do check it - I get a message in a very heavy southern accent from my mortgage lender saying I need to call them back.  I actually google the number to make sure it's legit before calling - my previous lender has rejected the payoff check.  Apparently there was a shortage in my escrow account and they simply couldn't take the money out of the $855 in extra interest I paid.  I basically get told to call my lender.  I thought everything was fine, because my rep told me they had double-checked the numbers, the new account was set up and I was essentially locked out of the account with my old lender.

So while I wait for the vet I try to make a few phone calls and wind up either waiting on hold or talking to voicemail.  Max is fine, his eear infection is gone, they apologize for not giving me the correct advice about his ear bleeding (I was supposed to keep him in the bathroom), and then I'm told his ear polyp (which is partially to blame for his recurring infections) will need to be lasered, which they don't do. 

Back at home I make a few more mortgage-related phone calls, including one to the troubleshooter I talked to before.  I finally make the escrow payment, then run to the bank to make a depost to cover it.  I'm waiting to here back on how the extra interest charged will be handled.  They were threatening if my previous lender didn't backdate they check, the might have to redo the refi.  The great irony is I got my customer satisfaction survey today.

Comments

[wildcat88.livejournal.com]

Oh, please tell me you gave them what for on that survery. Sorry you're having such a tough time with this.

[vecturist.livejournal.com]

Oh, I plan to. The troubleshooter I talk to is very good, but she can't give me all the answers I need. I'm so tired of getting the run around and voicemail.

[kodiak-bear.livejournal.com]

Holy crap, these people have their heads so far up their arses I'm surprised they can find them. Honestly, I'd be so pissed to be jerked around like they've done to you. :( *hugs*

[vecturist.livejournal.com]

Thanks! This is just frustrating, especially since it's all over the phone. Let's say I will never use them again for a re-fi and I'm considering pulling my normal bank accounts from them.